Getting support as a client

Clients on the monthly plan can ask questions and request changes through the support channel named in their agreement. Check this wiki first: many everyday questions are answered here.

How to ask a good question

• Say which screen you were on and what you clicked.
• Add a screenshot, with customer details blurred if you share it by email.
• Say how urgent it is: is work blocked, or can it wait?

What the monthly plan covers

Keeping your system live, updated and secure, your team's questions, small changes and a regular review. The full list is in what the monthly plan covers.

Not covered here

Response times and hours are set in your support agreement. Larger changes are quoted separately before we start.